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  • Customer Satisfaction Questionnaire for clients of the Klokner Institute Testing Laboratory

    Information provided through this questionnaire will be used to improve the services provided by the laboratory and for further development of the tests accredited by the Czech Accreditation Institute (CAI).

    We kindly ask you make your evaluation according to the following scale:
    1- Excellent, to 5 - Inadequate.

    Name, e-mail, phone (optional contact information)::

    1) Test procedure/s, standard/s:

    2) How satisfied are you with the approach of the staff?
     1 2 3 4 5

    3) How satisfied are you with the way deadlines have been met and with the scope of testing?
     1 2 3 4 5

    4) How do you evaluate the way that the test report was elaborated (completeness of the data, clarity and/or interpretation of the test results)?
     1 2 3 4 5

    5) Please add a comment on the scores that you have awarded.

    6) Do you miss some tests which are not covered by our accreditation? Please specify.

    7) Further suggestions or comments to improve the services and activities of the laboratory: